FAQs

Frequently Asked Questions and Answers:

• To which countries do you deliver your swing grills and fire bowls?

  We regularly deliver to:
  Germany, Austria, Switzerland, France, the Netherlands, Belgium, Luxembourg, and the United Kingdom.
  Other countries are welcome on request.

• Why don't you offer free shipping?

  Our philosophy is to be transparent and fair towards our customers. Our products are large, robust and often heavy. Shipping costs – especially for freight deliveries – are real and considerable.
  
  We want to offer fair and transparent prices without hidden costs in the product price. Therefore, we charge the actual shipping costs separately.

• How does a freight delivery of a stainless steel swivel grill work?

  The shipping company will receive your telephone number or email address. You will be notified of a delivery date and can change the proposed date if you wish. Delivery will be made on a disposable pallet.
  Please check the goods immediately for visible damage.

• What to do in case of transport damage?

  • For parcels: Refuse delivery.
  • For freight forwarding: Document damage immediately (on scanner) and inform us.

  Without documentation, it is unfortunately not possible to make subsequent claims against the transport service.

• My delivery arrived in several packages – is this normal?

  Yes. For larger orders or combinations of barbecues and accessories, several parcels are often sent.
  The second parcel usually arrives within 1–2 days.